Ably

 

Translatеd from Armenian


GENERAL TERMS AND CONDITIONS
FOR THE USE OF THE ABLY PLATFORM

Contents

  1. General Provisions
  2. Legal Capacity to Enter into a Contract
  3. Definitions
  4. Description of the Service
  5. User Account and Registration
  6. Payments and Service Cost
  7. Delivery
  8. Return Policy
  9. User Obligations
  10. Force Majeure (Act of God)
  11. Confidentiality and Data Protection
  12. Suspension and Termination of the Account
  13. Governing Law and Jurisdiction
  14. Communication and Support

 

1. GENERAL PROVISIONS

These general terms and conditions (hereinafter — the “Terms”) regulate the rules for using the services provided to users through the Ably platform (hereinafter also — “Էբլի”, “Ably”, the “Platform”).
By using Ably’s services, you confirm that you have read, understood, and accepted these Terms.
Ably has the right to amend these Terms without prior notice. The updated version is published on the website and becomes effective from the moment of publication. The User is obliged to independently check for changes to the Terms.
The new Terms acquire legal force and apply to obligations arising after their publication on the Platform.
If you do not agree with these Terms, please stop using the Platform. Your presence on the Platform, creation of an account, acquisition of User status, and use of the Services confirm your unconditional acceptance of these Terms.

 

2. LEGAL CAPACITY TO ENTER INTO A CONTRACT

By agreeing to these Terms, you confirm that, according to the legislation of the country of your residence, you are fully legally capable and have the right to use the Services.
If, according to the legislation of your country of residence, you are not fully legally capable and cannot independently use the Services, you are required to obtain consent from your parents or other authorized persons in order to use them.
If you represent a legal entity, you confirm that you possess all necessary powers granted by that legal entity, and that the legislation of the country of registration of the legal entity allows it to use the Services.
By agreeing to these Terms, you acknowledge that We cannot verify the information and data you provide, as well as the authenticity of the assurances stated in this clause. Therefore, full responsibility for any violation of this clause lies with you.

 

2. DEFINITIONS

Within the framework of these Terms, the following terms have the meanings set out below:

Ably, Էբլի, COMPANY — the limited liability company “Ably” (TIN: 05554432, registration number: 29.110.1227382).
WEBSITE/PLATFORM — the electronic platform located at www.ably.am (ably-app.com), as well as the mobile application and software owned by Ably, intended for use on smartphones, tablets, and other mobile devices.
TERMS — the general terms of use, other terms posted on the Website, as well as provisions established by other documents (contracts, agreements, etc.) regulating the relationship between Ably and the User.
USER, CLIENT, YOU — a person accessing the Website/Platform and/or using Ably’s services (including legal entities and individuals, state and municipal bodies, etc.).
ONLINE STORES — websites or mobile applications through which the sale of goods is carried out.
ORDER — an instruction directed to Ably.
SHIPMENT — a package accepted by Ably (or the warehouse of its partners) for delivery based on the Client’s Order.
ACCOUNT — an individual user account created by the User on the Website or in the Application, providing access to Ably’s services.
SERVICES — services offered in accordance with these Terms.
SELLER — a third-party supplier whose goods may be purchased through Ably.
TOTAL COST — includes the cost of the goods, delivery, customs and insurance payments (if applicable), as well as the Ably service fee.
SERVICE FEE — a fee charged by Ably as payment for the provided services.

 

3. NATURE OF SERVICES
Ably provides its clients with services related to purchasing goods from online stores (hereinafter — the “Order”) and delivering the Orders to the Client (hereinafter — the “Services”).
Ably is not the seller or owner of the goods. Any legal relationship concerning the goods arises exclusively between the User and the seller.
Ably acts solely as an agent and provides the following services:
• Purchasing goods on behalf of the User.
• Organizing payments and mediating the transaction.
• Organizing international delivery and customs clearance.

Since Ably acts solely as an intermediary/agent, it bears no responsibility:
• for the quality of the goods,
• for the seller’s fulfillment of obligations,
• for the actions of customs authorities or delivery services.

 

4. USER REGISTRATION
To fully use the Services provided by Ably, you are required to register on the Platform and open an account (hereinafter — the “account” or the “Account”). Each User may have only one Account.
When opening an Account, the User is obliged to provide accurate information. Users are solely responsible for maintaining the security of their login credentials, as well as for operations/actions performed through their Account.
The User must immediately notify the Company if they believe that unauthorized access to their Account has occurred. In such a case, the Company has the right to immediately block the Account until the circumstances are fully clarified. In any case, the Company is not responsible for actions of third parties performed through the User’s Account. The User is liable for any damage caused to the Company or third parties as a result of such actions.
Maintaining the confidentiality of the password is the User’s obligation. Ably may suspend or delete the Account in case of violation of these provisions.

 

4. PAYMENTS AND SERVICE COST
Payment is made in the form of a Total Price.
The Total Price includes the following components:

  1. The cost of the goods — the amount for which the seller sells the goods.
  2. International delivery expenses — the cost of transportation from the seller to the User’s country.
  3. Customs duties, import and insurance payments — if applicable, they are included in the total purchase price.
  4. Ably Service Fee — the amount charged by Ably for organizing the service, providing support, and maintaining the platform.

When completing a purchase, the User sees this Total Price, which represents the full and final payment amount for the given order.
The Service Fee is not displayed as a separate line, but it is an integral part of the Total Price.
Prices displayed on the Platform are considered final.
The Client understands and accepts that in cases provided by law, the Order is subject to customs clearance, the obligation for which lies with the Client.
Ably may attempt to preliminarily calculate and collect such amounts, however, it does not guarantee their accuracy.

7. REPACKAGING
If it is necessary to reduce the actual and/or volumetric weight of the Shipment or to consolidate it, Ably, at its own discretion, has the right to repackage the Shipment.
Repackaging is carried out free of charge.

 

8. DELIVERY
The delivery timeframes indicated by Ably are approximate and may be changed or vary at any time depending on conditions related to the seller, carrier, or customs procedures.
Ably provides no guarantees regarding final delivery dates and bears no responsibility for possible delays.

Possible causes of delays:

  1. Late dispatch of the goods by the seller.
  2. Delays caused by international or local carriers.
  3. Customs inspections or additional procedures carried out by customs authorities.
  4. Force majeure circumstances (natural disasters, pandemics, border restrictions, etc.).

 

9. DELIVERY TIMEFRAMES
Delivery timeframes are subject to change and depend on the supplier, seller, and the specifics of the country.
The estimated delivery time is calculated automatically by the system based on available logistics data at the time of order placement and is displayed to the Client as a calendar range (e.g., 20.11.2025–12.12.2025).
Calculations are performed entirely automatically, and the displayed timeframes are predictive and not guaranteed.

 

10. RETURNS AND RETURN POLICY
Ably is not the seller of the goods and, accordingly, does not have an independent obligation to provide returns.
The Company provides the Client with information about the supplier or seller from whom the goods were purchased, as well as other necessary information. The Company is not the seller and does not assume the seller’s obligations, however, it may assist the Client in the return process.
If the Client wishes to arrange a return through the Company, such arrangement is considered a separate service and is subject to a fee.

Returns or compensation through Ably are possible exclusively in the following cases:

  1. The goods were damaged during delivery.
  2. Incorrect goods were delivered.

 

10. USER OBLIGATIONS
The User undertakes to:
Use the service exclusively for lawful purposes. The Client must independently and in advance clarify customs, import, export, circulation, and other regulatory requirements of their country regarding the possibility of importing the specific goods, restrictions, or prohibitions.
The Company bears no responsibility in cases where the goods are held, confiscated, destroyed, or refused entry by customs authorities due to restrictions or prohibitions established by the legislation of the Client’s country.
All possible expenses, fines, penalties, storage fees, and any other financial consequences related to the return or damage of the goods are borne exclusively by the Client.
The Company is not authorized to assess or guarantee the legality of importing goods into any country.
Unauthorized use of the Platform is prohibited.

 

11. LIABILITY
Ably’s liability is limited to the amount of the Service Fee paid by the User.
The User agrees and accepts that when providing the Service, Ably is liable (compensates) for damage to the Shipment up to the maximum amount of the value of the Shipment (invoice value).
In all cases, Ably bears no responsibility for hidden defects or damage to the Shipment, as well as for external damage to the Shipment if the packaging/box was not damaged during transportation, or if there is no causal connection between the damage to the packaging and the external damage to the Shipment.

 

12. FORCE MAJEURE
Ably bears no responsibility in cases where the provision of services becomes difficult or impossible due to force majeure circumstances (for example: war, natural disaster, pandemic, government restrictions).

 

13. CONFIDENTIALITY AND DATA PROTECTION
• The User’s personal data is processed in accordance with the applicable legislation of the Republic of Armenia.
• Ably is entitled to use the data exclusively for the purpose of providing the service.

 

14. SUSPENSION OR TERMINATION OF THE ACCOUNT
Ably is entitled to temporarily suspend or fully terminate the User’s access to the Account in the following cases:

  1. Violation of these Terms.
  2. Suspicion of fraud, abuse, or illegal actions.
  3. Actions by the User that may harm Ably’s reputation or technical security.

Termination of account use by the User:
The User has the right to cease using their Account at any time by contacting Ably with a request to delete it. However, the deletion of the Account does not release the User from obligations related to already placed orders or outstanding commitments.

Retention of obligations:
Suspension or termination of the Account does not cancel financial or other obligations of the User that arose prior to that moment.

 

15. BONUSES AND TERMS OF USE
Ably may provide various bonuses.
Upon termination of this agreement by the Client, their accumulated bonuses are canceled and may not be used.

 

18. GOVERNING LAW AND JURISDICTION
These Terms are governed by and interpreted exclusively in accordance with the legislation of the Republic of Armenia, regardless of the User’s location.
Any dispute arising in connection with the application, interpretation, or performance of these Terms shall be subject to consideration by the courts of the Republic of Armenia.
The Parties agree that the courts of the Republic of Armenia have exclusive jurisdiction over all disputes related to the use of Ably’s services.

 

20. COMMUNICATION AND SUPPORT
If you have any questions, complaints, or claims related to Ably’s services, you may contact us through the following channels:

  1. By email: [email protected]
  2. Through the mobile application using the support section.

The review of complaints and claims may require additional time depending on the nature of the issue and the involvement of third parties.

 

21. MISCELLANEOUS
By using Ably’s services, the User is required to review and agree to the policies available on the Platform:

  1. Privacy Policy — describes in detail the procedures for collecting, processing, and protecting the User’s personal data.
  2. Agency Agreement, see: Agency Agreement